The Privacy Policy governs the processing of any personal information that you provide to HERMÈS on this Website.   

HERMÈS may update the Privacy Policy at any time without notice by posting such updates on this Website. 

You will find the complete text of the Privacy Policy on the hyperlink labeled "Privacy and Cookies" in the “Legal” section of the footer of the Website.

Please read carefully our Privacy Policy which governs the processing of your personal information.

The Website is intended only for use by individuals 13 years of age and older. 

2.1.

All content and materials on the Website (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks, and all other intellectual property of any nature whatsoever) are the sole and exclusive property of HERMÈS. You may not reproduce, by any means or process, in full or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such content or materials contained on the Website.

The "HERMÈS" trademark, the trademark image of a horse and carriage and all other HERMÈS related marks, names and logos, whether or not registered, displayed on the Hermes.com website, as well as the domain name "Hermes.com," are and will remain the exclusive property of HERMÈS.  Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose whatsoever without prior, express agreement of HERMÈS is prohibited.

You may not remove any copyright, trademark or other proprietary notice contained on the Website or any content contained therein.

2.2.

HERMÈS remains the owner of the creations relating to the products displayed on the Website.

The Terms and conditions of Use and Terms and Conditions of Sale do not grant you or any other person any entitlements of any kind to the intellectual property rights held by HERMÈS or any Hermès group companies.

These intellectual property rights prohibit,  inter  alias,  the  affixing  of  the  Hermès group trademarks and/or  its  logos,  or  the  insertion  of photos of the products or their packaging in any  material (including brochures, posters, catalogues, correspondence, press articles, audiovisual works, internet sites, intranet sites, etc.) without express prior written approval from HERMÈS.  You agree to refrain from fabricating and/or arranging for the fabrication of, for itself or on behalf of third parties, products that are identical to, and/or similar to, and/or constituting imitations of the products displayed on the Website or derivative products within the meaning of federal and state intellectual property laws and regulations.

The Website may contain links to third party websites not under the operation or control of HERMÈS. Such links are provided as a convenience only and cannot, and should not be interpreted as an express or implied endorsement of such third party websites or any products or services offered thereon. You may only provide a link to the Website if expressly authorized in advance in writing by HERMÈS.

To the fullest extent permitted by applicable law, HERMÈS will not be liable to you, or any third party, for any damages including without limitation indirect, incidental, exemplary, punitive, special or consequential damages, such as loss of profits, loss of goodwill or any other intangible losses, arising out of or in connection with your use or inability to use the Website, any content or materials on this website,  or any of the products or services offered on this website,  even if HERMÈS has been advised of the possibility of such damages, except where such liability or damage is the direct result of the gross negligence, fraud or willful misconduct of HERMÈS.

Use of and browsing in the Website are at your own risk.  HERMÈS does not guarantee or represent that:

-the Website is free from viruses, worms, trojan horses or other destructive material;
-the information contained on the Website is accurate, complete or up to date.

The Website may contain technical inaccuracies or other defects; HERMÈS does not guarantee that any such defects will be corrected. The Website and its contents are provided on an "as is" and "as available" basis.  HERMÈS expressly disclaims all warranties of any kind, whether express or implied, to the fullest extent permitted by applicable law.

The application and enforcement of these Terms and Conditions of Use, the General Terms and Conditions of Sale, and any Specific Terms and Conditions of Sale that may be applicable, shall each be governed by and construed in accordance with the laws of the State of New York, without regard to principles of conflicts of laws.  In the event of a dispute, the Federal and State courts of the State of New York, County of New York, shall have exclusive jurisdiction over any such dispute and you hereby agree to submit to the exclusive jurisdiction of such court to the fullest extent permitted by applicable law.  HERMÈS shall be entitled to seek and obtain injunctive or other equitable relief to protect its rights hereunder.

The failure of HERMES to enforce any part of these Terms and Conditions of Use, General Terms and Conditions of Sale or any Specific Terms and Conditions of Sale that may be applicable to your order, shall not constitute a waiver of any of HERMÈS’ rights hereunder for past or future acts.

If any provision of these Terms and Conditions of Use, General Terms and Conditions of Sale or any Specific Terms and Conditions of Sale that may be applicable to your order, are determined to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

You may print the full text of the General Terms and Conditions of Sale and the Specific Terms and Conditions of Sale by clicking on the following linkNew window.

In addition to the General Conditions of Use of the Website and the Privacy Policy, the purchase of products offered for sale on the Hermes.com website (“Website”) is subject to these legally binding General Terms and Conditions of Sale and, where applicable, to the Specific Terms and Conditions of Sale (collectively, "Terms and Conditions of Sale"). 

All of these documents are available in the “Legal” section of the footer of the Website.

Your purchase and order of products on this Website constitutes your agreement with HERMÈS OF PARIS, Inc. (“HERMÈS”) to comply with and be bound by the Terms and Conditions of Sale.   

The Website is intended for customers looking to purchase products for personal use.  Purchasing products on the Website intended for commercial resale is strictly prohibited. When you purchase a product on the Website, you represent and warrant that you are purchasing the product for personal and not commercial purposes and that you do not intend to resell, directly or indirectly, Hermès products for commercial purposes. 

HERMÈS may update these Terms and Conditions of Sale at any time without prior notice by posting them on this Website. You can view the most current version of the Terms and Conditions of Sale at any time by clicking on the hyperlink labeled "Terms and Conditions"in the “Legal” section of the footer of the Website.

For each order you place on the Website, your acceptance of the Terms and Conditions of Sale in force as of the date of your order is required. The Terms and Conditions of Sale in effect at the time of your order will govern that transaction.

2.1. Reservation Conditions

2.1.1 Availability of the service and acceptance of our reservation conditions

In order to fulfill your expectations at best, products offered on the Website for reservation in store is subject to change at any time depending on the availability of our products in store.

Products available for reservation in store will be indicated:
-    by phone, after you tell the operator the store of your choice;
-    on the Website by selecting the store of your choice.

The availability of products comes directly from our stores and may be inaccurate if there is a change in our stocks. You will be notified of any changes as soon as possible.

The reservation service is offered free of charge. The reservation conditions in place at the time of your reservation will apply.

For any reservation made by phone: you must confirm verbally that you have read and accepted these General Terms and Conditions of Sale, prior to the reservation service of Hermès products. Otherwise, you will not be able to make a reservation; and

For any reservation made through the Website: you will be requested to confirm your acceptance of these General Terms and Conditions of Sale prior to the reservation of your order.

2.1.2 Registration of the reservation, time limits for products availability and duration of the reservation's validity

Once you have chosen a store as a collection point, checked the details of your reservation and the total price; and have validated all the General Terms and Conditions of Sale, you will receive an email from HERMÈS confirming that your reservation has been registered. This email should be retained as it constitutes proof that your reservation was received but it does not guarantee the reserved product is available.

For any reservation made during the opening hours of the selected Hermès store(s), HERMÈS will respond about the availability of the product in the selected store within four (4) working hours following your reservation request.

Any reservation made outside the opening hours of the selected Hermès store(s) will be processed on the next opening day of such store.

You will be notified about the availability of your reservation by call or email according to the contact details provided at the time of reservation.

HERMÈS reserves the right to change the initially planned time and/or date for the collection of the reservation, you will be notified at the earliest opportunity.

The selected products are reserved for a period of three (3) calendar days after you receive the email confirming the reservation. If the collection has not been made during this time period, the reservation will be cancelled, and it will no longer be possible to collect the product.

2.1.3 Collection methods and ownership

To collect and pay for your reserved product in store, you will need to provide ID and your reservation number.

If you want someone else to collect and pay for the product on your behalf, you must notify the store prior to the pick-up. This person will need to provide the following:
-    The email or text message informing you about the availability of your reservation; and
-    Her/his ID

HERMÈS retains full and entire ownership of the reserved products until the full payment and your collection of the products in store, at which point, the ownership of the products is transferred to you and you assume responsibility of the product(s).

2.1.4 No right of withdrawal

The sale made in store with the reserved product does not constitute an online sale from the Website. Your purchase will be subject to the general terms and conditions of sale applicable to the store in which you made the purchase. For return or exchange, if authorized by HERMÈS, please refer to general terms and conditions of sale applicable in the relevant store.

2.2. Customer Account

You are required to create an account or log in to your existing account in order to place your order on the Website or to create an e-reservation.

Your username and password are for your personal use only. You are responsible for maintaining the confidentiality of your username and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.

In no event shall HERMÈS be liable for any loss, theft or fraudulent use of your account. In such a case, you should inform HERMÈS immediately.

Creating an account allows you to:
-    track your deliveries and view your orders history;
-    return or exchange products;
-    add or change your shipping and billing addresses for future orders;
-    manage your subscriptions to the newsletter

2.3.    Placing an Order

You may place your order via the Website or by telephone by calling 800-441-4488 from Monday to Friday, 9.00 a.m. to 6.00 p.m. Eastern Standard Time (“EST”) and on Saturday from 10.00 a.m. to 6.00 p.m. Eastern Standard Time (“EST”).

The delivery zone for products ordered via the Website and the 800 telephone number referred to above is restricted to the United States of America, excluding Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America (the “Delivery Zone”) (see "Shipping and Delivery").

For each product selected on the Website, a summary page will be displayed featuring a photograph of the item, its coloring and references, the quantity selected, its unit price and the total amount owed for your order.

You should check that this information accurately reflects your selection before confirming your order.

Upon confirmation, your order will be submitted to HERMÈS for processing (see "Order Confirmation"). While every effort is taken to try to ensure that the coloring, design and style of the HERMÈS products in the photographs displayed on the Website are representative of the original products, variations may occur due to technical restrictions of color reproduction on your computer or mobile device. HERMÈS reserves the right to reject or to cancel your order in its sole discretion for any reason without liability if, among other things, the products are not available, are incorrectly priced or are otherwise incorrectly described. Accordingly, HERMÈS shall not be liable for any error or inaccuracy in the photographs or graphical representations of HERMÈS products displayed on the Website. If you have any questions about the products, you may contact Customer Service by clicking on the hyperlink labeled "Contact Us" in the “Services” section of the footer of the Website.

Please note that for customized scarves, embroidery is done by hand and stitching may be irregular.

HERMÈS reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if HERMÈS has reasonable cause to suspect that such customer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate business reason.

For any exceptional order, please contact Customer Service by clicking on the hyperlink labeled "Contact Us" in the “Services” section of the footer of the Website or at the 800 telephone number listed above.

3.1 Services related to pre-orders

Pre-orders allow customers to reserve certain Products advertised on the Website before their release date, including the Apple Watch (hereinafter "pre-orders" or "pre-ordered Product").

3.2 Purchase - Availability

Products offered for sale and displayed on the Website are subject to availability. In order to improve our quality service and ensure greater availability of our Products for all customers, HERMÈS reserves the right to limit the number of Products which can be purchased per customer.
HERMÈS shall not be liable in case of stock outage or unavailability of products. 

HERMÈS reserves the right to change the products offered for sale on the Website at any time and without notice.

Details about the availability of products are provided when you place your order. At times, errors may exist, especially in case of simultaneous orders of the same product by several customers. The availability date of the pre-ordered Product will be explicitly indicated on the Product form. If the availability date changes, you will be notified immediately by email and/or on your client account. In case a product is not available after you have placed your order, we will inform you by email or by telephone as soon as possible. You will be invited to choose another available product on the Website as substitution for the unavailable product or to cancel your order. If you cancel your order, you will be refunded if your credit card or debit card has been charged.

Customized products are final sale and cannot be cancelled once the order is placed.

After you click on the "Order and Pay" button, your order will be confirmed and submitted for processing. To confirm a pre-ordered Product or any other Product requiring a longer handling time, you must also allow HERMES to retain your bank details until the product is dispatched and for a maximum duration of 2 months for the purpose of debiting once your order has been dispatched. Once submitted for processing you may not make any changes to or cancel the order, except as expressly provided in these Terms and Conditions of Sale or applicable law. The confirmation of your order means your acceptance of the Terms and Conditions of Sale.

You will receive an order summary by e-mail.

HERMÈS reserves the right not to accept or to cancel your order if the products are not available are incorrectly priced or are otherwise incorrectly described.

All prices of HERMÈS products are indicated in US dollars, excluding taxes and shipping costs (see "Shipping and Delivery").

HERMÈS reserves the right to modify the prices of products offered on the Website at any time without prior notice. You will be charged the prices displayed on the Website at the time your order was confirmed provided the product ordered is available.  HERMÈS reserves the right to reject or to cancel your order if the products are not available, are incorrectly priced or are otherwise incorrectly described.

Payment is due immediately upon confirmation of your order. Store credits and/or gift certificates issued by HERMÈS boutiques are not accepted for payment on the Website.

All orders are payable in US dollars. We accept the following charge cards and credit cards: MasterCard®, Visa®, Diners Club®/Carte Blanche®, American Express®, and JCB®. Your order will only be shipped once we have verified your payment method and received authorization to process your payment.

The services “3D Secure” and “American Express SafeKey" are implemented on the Website. These services protect credit and debit cards from unauthorized use when shopping on the Website. To use these services, you must register for 3D Secure or American Express SafeKey with the financial institution that issued your card. Once you have registered for 3D Secure or American Express SafeKey, you will be automatically prompted to provide your private password during the checkout process on the Website.

Your debit card or credit card will only be debited when your order is shipped.  You will not be charged for unavailable products in your order.

Payment by PayPal®: we accept payments through Paypal® (except for orders made by phone, exchanges, and pre-orders). When completing your order, you will be automatically redirected to the PayPal® platform in which you will need to log in to your account. If you don't have a PayPal® account, you will be able to create one. After the validation of your order with PayPal®, you will be redirected to the confirmation page of Hermes.com. Additional delivery time may be required for orders completed using PayPal®. We are unable to accept PayPal® payment for telephone orders and exchanges. The payment of an exchange order is subject to the conditions of Article 11.5 below.

Payment by Apple Pay®: We accept payments through Apple Pay (except for phone orders and exchanges). This method of payment is compatible with Apple devices on which you have entered your information in the Apple Pay application.

When you select "add to cart", the Apple Pay option will appear on the page of the product added. You must select the Apple Pay button then (i) accept the Hermes General Terms and Conditions of Sale, (ii) using the information you entered in your Apple account, agree to create a customer account if you do not already have one, and accept the Hermes Privacy Policy.

For more information, please refer to our Privacy Policy.

Before confirming the payment, please verify that the information linked to your Apple account is correct, in particular the delivery address provided. HERMES will not be responsible for replacement or refund of the Products if the information provided on your Apple account is incorrect.

You must then confirm your order using the Touch ID or by entering your login details and the password to your Apple account.

When completing your order, you will be redirected to the confirmation page of Hermes.com.

-    If you have an Hermes customer account, your order will automatically be linked to your account.

-    If you do not already have an Hermes customer account, you will receive an email confirming the creation of your account. You will then receive a link to set a password for your customer account.

The payment of an exchange order is subject to the conditions of Article 11.6 below.

1. For deliveries to a physical street address:

Products will be shipped to the delivery address(es) specified during the ordering process provided such address(es) is(are) located within the Delivery Zone. Any delivery address located outside of the Delivery Zone will be refused during the ordering process.

Products purchased via the Website may only be delivered to a physical street address within the Delivery Zone. 

HERMÈS will not process any order for which a post office box or APO/FPO address is provided.

2. For collection in store:

You may choose to collect your order from a selection of HERMÈS boutiques. When placing your order, you will be notified which HERMÈS boutiques are eligible for in-store collection.

You can also designate a third party to retrieve your order on your behalf in select HERMÈS boutiques (see "Delivery Time - Time required for delivery and collection"). 

In-store pickup service is not available for the Le Flaneur bicycle, wallpapers, furniture or the Apple Watch Hermès.

You will be asked to select the shipment method you would prefer as part of the order process. The delivery times below are from the date your order has shipped.

You can select from five delivery service options:
-    Ground service is complimentary on all orders excluding bicycles, furniture, and select exceptional items. “Exceptional items” are any non-furniture items priced greater than $10,000. Allow up to two (2) business days for your order to ship from the date your order was placed, unless subject to a shipping delay. You can expect to receive your order within one (1) to ten (10) business days from the shipment date.
-    Express 2 day service will cost $35, excluding furniture and non-furniture items priced equal to or greater than $25,000. If your order reaches us before 2 p.m. (EST), it will be delivered within two (2) business days, unless subject to a shipping delay.
-    Standard Overnight service will cost $60. If your order reaches us before 2 p.m. (EST), it will be delivered within one (1) business day, unless subject to a shipping delay. This option is not available for Hawaii and Alaska, or for furniture and non-furniture items priced equal to or greater than $25,000.
-    Priority Overnight service will cost $70. If your order reaches us before 2 p.m. (EST), it will be delivered within one (1) business day, unless subject to a shipping delay. This option is not available for Hawaii and Alaska, or for furniture and non-furniture items priced equal to or greater than $25,000.
-    Saturday Delivery service will cost $85. If your order reaches us before 2 p.m. (EST) on Friday, it will be delivered on Saturday, unless subject to a shipping delay. This option is not available for Hawaii and Alaska, or for furniture and non-furniture items priced equal to or greater than $25,000.

Furniture, regardless of the price of the order, is subject to a freight fee of 6% of the retail subtotal, excluding sales tax, and not to exceed a maximum of $5,000.
Non-furniture items with a price above or equal to $25,000 will ship with White Glove Delivery service at a cost $500.

For orders shipped to Colorado, Hermes collects Colorado’s Retail Delivery Fee on taxable transactions delivered into Colorado.

We will inform you of the shipping costs for the shipment method you select in the order summary displayed on the Website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the products ordered.

8.1. For deliveries to a physical street address:

When you place your order, we will inform you of the estimated time for delivery and the various methods of delivery available for the product purchased.

Some tableware, wallpaper, furniture, lighting, fine jewelry and other customized products may be subject to extended delivery times and/or shipping delays. If your order is not able to ship immediately, Customer Service will contact you to provide more details and an estimated shipping date.

Signature is required for all orders.

8.2. For collection in store:

Your items will be shipped same day if your order reaches us before 2 p.m. (EST) with Express shipping or within two (2) business days with Ground service unless subject to a shipping delay. Please allow one (1) to ten (10) business days for delivery for orders with Ground shipping.

 An email will be sent to you when your order is available for in store collection.

To collect your order, please introduce yourself to a sales person when you arrive at the store and bring:

• - the email informing you of the availability of your order (printed out or on the screen of your phone)

• - proof of identification

If you choose to have your order collected by a third party, this person must provide the sales specialist with:

• - the email, passed on by you

• - their ID

You have twenty-one (21) days to collect your order from the receipt of the e-mail informing you of its availability in store or your package will be recalled and processed as a refund to your account. 

The signature of the person who collects the package is required upon delivery of the package.

Any failure to deliver or late delivery exceeding ten (10) business days should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within thirty (30) business days from the date of confirmation of your order.

You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand, if possible, on the delivery notice, and sign.

If the products do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the section entitled "Returns - Exchanges - Refunds".  See also Specific Terms and Conditions of Sale as applicable to your order. 

The transfer of property occurs when the customer is charged which is concurrent to the time the property leaves the distribution center. The third-party shipping provider is responsible for the customer-owned property while the property is in transit, up until delivery confirmation is provided at which point, the transfer of property is complete, and the buyer assumes responsibility of the property.

11.1. To Hermes.com:

11.1.1 Principles and procedure of return

You may return any product ordered on the Website for exchange or refund within thirty (30) calendar days from the delivery date subject the terms and limitations set out below (see articles 11.1.1 to 11.1.4).

Returned products must be in their original condition and packaging (the orange box and if possible the delivery box), together with their purchase invoice or a copy in the case of a partial return. HERMÈS has sole discretion in determining whether the products purchased via the Website are in original condition when returned.

Returning a product for exchange or refund is free of charge as long as you return the products to us via our carrier by using our system of pre-paid return labels. Log in to your account and click on "return or exchange items" in the "your orders" section.  Follow the instructions which will allow you to:

• - choose the articles to return as well as the reason for the return;
  - download and print your pre-paid return label and a copy of your invoice.

If you are unable or do not wish to use the pre-paid label service, please contact Customer Service who will record your return. You can then return your package to the following address:

H.O.P. 
Attn: Internet Returns and Exchanges
101 Herrod Boulevard
Dayton, New Jersey, 08810

In this case, please insure your package for the full retail value of the item. HERMÈS will not be responsible or liable if any item you return to the Website is lost, misdirected or delivered late insofar as you have to bear the risks of the shipping you have chosen.

Returns conditions applicable to fragrance, makeup and beauty Products: Fragrance, makeup and beauty Products must not be opened and must be returned in their original packaging. If the transparent film has been opened or removed or if the Product has been used, the item will not be accepted for return or exchange. If a product is defective or has been damaged during delivery, customer must ensure when applicable that the bottle is still hermetically sealed (if this is not the case, contact Customer Service).

11.1.2. Exchanges

You may exchange an item for another item of lesser, equal or greater value subject to the conditions below.

If you exchange an item for another item of greater value, you shall pay the difference in price.

If you exchange an item for another item of lesser value, you will be refunded the difference within ten (10) business days of receipt of the item returned by crediting your original form of payment.

If you exchange an item, the shipping costs for the first delivery will not be refunded. However, you will not be charged shipping costs for the second delivery unless a more expedited shipping method is requested.

Only one exchange per item will be honored.

You will be responsible for all associated sales tax(es) on the exchanged item(s).

The following specific conditions apply to exchanges of gifts: If you received an item as a gift from the Website, you may exchange it for another item of equal or greater value only (the difference in price must be paid by you, the recipient of the gift) subject to the conditions below. No refund will be made if you exchange your gift for an item of lesser value.

You may exchange the item either:

• - for a different item in the same product category for scarves and ties; e.g. a silk twill scarf for a silk twill scarf, a silk twill tie for a silk twill tie or a tie in heavy silk for a tie in heavy silk;

• - for one or several different items which together are equal in value to the full value of the original item you received as a gift.

11.1.3. Refunds

If you request a refund, HERMÈS will use commercially reasonable efforts to ensure that any refund will be made within ten (10) business days of receipt of the product returned by crediting your original form of payment. Under no circumstances will you be granted an electronic credit usable on the Website, nor will the Website issue a store credit for use in an HERMÈS boutique. Shipping costs for expedited delivery are non-refundable.

11.1.4 Limitations to exchanges and refunds

We currently do not accept returns (neither exchanges  nor refunds) for product purchased in HERMÈS boutiques via the Website. 

A product ordered on the Website that has been personalized cannot be returned for exchange or refund.

Only one (1) return or exchange may be processed on an order.

11.2.    To Hermès boutiques

Any HERMÈS product purchased (or received as a gift) from the Website may also be exchanged for a different product or for a store credit in select HERMÈS boutiques within thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:

• -Returns must be in their original condition and packaging;

• -You must provide the original receipt along with your return, or a copy of the receipt if you are returning part of your order.

A list of HERMÈS boutiques offering exchange can be found by clicking on the link “Find a store” and is also printed at the back of the receipt.

The shipping costs of the delivery of a product purchased on the Website will not be refunded when you return (for exchange or store credit) the product to an Hermès boutique.

HERMÈS boutiques do not offer refunds on any product purchased on the Website. Under no circumstances will it be possible to credit your debit or credit card.

11.3.    For collection in boutique

Upon collection of your order, you may request to a sales person:

• - an exchange or a store credit;

• - a refund, if returned to the Website (except in the case of an order received as a gift). The boutique will return your items to the corresponding service of the Website.

HERMÈS will use commercially reasonable steps to refund your credit card within ten (10) business days of HERMÈS’ receipt of the product.

11.4.    Return policy for the Apple Watch

The Apple Watch Hermès must be returned to Hermes.com in its original packaging and cannot have already been paired or synced with an electronic device. The serial number on the Apple Watch Hermès being returned must match the serial number on the original receipt.

11.5.    Returns & exchanges for PayPal® orders

If you ask for an exchange for an order completed with PayPal®, your credit card details will be required if the amount of the new exchange order is higher than the initial order, any additional amount owing can only be paid by credit card. We are unable to accept PayPal®payment for the additional amount owed to complete the exchange order (Hermes.com is unable to access personal PayPal®information). If the amount of the new order equals the initial order, no credit card information/payment will be required. If you ask for a refund, your PayPal®account will be credited the original purchase amount, excluding any shipping costs.

11.6.    Returns & exchanges for Apple Pay orders

If you ask for an exchange for an order completed with Apple Pay, and if the amount of the new exchange order is higher that the initial order, only bank card payments will be accepted. The details of your bank card will be required to complete the purchase.

If you ask for a partial or total refund, your Apple Pay account will be credited the original purchase amount.

11.7.    Returns & exchanges for HERMÈS shoes

Hermès shoes must be tried on clean, dry, and non-abrasive or carpeted surfaces to prevent damage to the soles until you are sure of your purchase. Failure to do so may result in non-acceptance of your return.

Products remain the property of HERMÈS until payment in full is made to HERMÈS.

In case of a payment dispute, you agree to return the received products to HERMÈS immediately upon request, and to assume the risks (in particular the loss, theft or damage) relating to the delivered products.

The computerized data registered by the Website in the IT systems of HERMES establish the terms of the transactions between HERMÈS and its customers. In the case of a dispute between HERMÈS and its customers relating to a transaction entered into using the Website, the data registered by HERMÈS are the terms of the transaction and shall constitute the proof of communication, orders and payments between the parties. 

Any disputes under these General Terms and Conditions of Sale shall be governed by the Section 6 “Governing Law – Disputes” of the Terms and Conditions of Use.

UNLESS STATED OTHERWISE, HERMES PRODUCTS ARE SOLD ON AN "AS IS" "AS AVAILABLE" BASIS AND WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER IMPLIED OR BY LAW, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF: (I) MERCHANTABILITY, (II) FITNESS FOR A PARTICULAR PURPOSE, (III) NON-INFRINGEMENT, (IV) WORKMAN-LIKE EFFORTS, (V) QUALITY, AND (VI) ACCURACY, AND (VII) TITLE.

The purchase and sale of furniture on the Website is governed by these Specific Terms and Conditions of Sale stated below and the General Terms and Conditions of Sale above.  

In case of any conflict between these Specific Terms and Conditions of Sale and the General Terms and Conditions of Sale, these Specific Terms and Conditions of Sale stated below shall control and take precedence over the General Terms and Conditions of Sale.  

HERMÈS may update these Specific Terms and Conditions at any time without prior notice.

You may view the most recent Specific Terms and Conditions of Furniture Sale by clicking on the hyperlink labeled "Terms and Conditions" in the “Legal” section of the footer of the Website.

Products will be delivered by an independent white glove moving company. Delivery fees and times may vary. Customer Service will contact you upon confirmation of the furniture order to review approximate fees, wait times, schedule delivery and arrange payment of delivery fees.

In-store pick up is not available for furniture.

A transportation fee of 6% of the retail price of the order, excluding sales tax, and not to exceed $5,000, will be charged when your furniture product is ready to ship.

Furniture is made-to-order. For all returns please contact Customer Service.

Any claims or objections regarding furniture orders must be made immediately to the carrier upon receipt of the furniture product, and be noted clearly on the bill of lading. In the case of latent damage, such claims must be submitted to Hermès of Paris, Inc. Corporate Office, 55 East 59th Street, New York, NY, 10022, attention: Internet, within five (5) business days after delivery by certified letter with acknowledgment of receipt. Customer may also call Customer Service at 1- 800-441-4488 within five (5) business days.

The products are designed for use as furniture.  Furniture products must be maintained in compliance with the instructions issued by HERMÈS and must be used in accordance with the purposes for which they were designed.

Furniture products are partially or entirely made of natural fibers, wood and/or of leather, which are living materials.  Therefore, furniture products delivered cannot be guaranteed entirely free from defects or exactly identical to the sample seen by Customer.

As a consequence, HERMÈS cannot be held liable for any normal differences between the sample and the furniture product delivered.

The dimensions of furniture listed on the Website are provided for information only, as Customer accepts manufacturing tolerances.  HERMÈS is entitled to  make  any  modifications  arising  from  the  technical  requirements  of manufacture, without Customer having to bear any costs arising from those modifications.

Subject to Section 6 hereof, and to the full extent permitted by law, the furniture products are warranted to be free of defects in material and workmanship for a period of one (1) year from the date of delivery.  All claims for defective furniture products must be made in writing to Hermès of Paris, Inc. Corporate Office, 55 East 59th Street, New York, NY, 10022, attention: Internet, immediately upon discovery and no later than one (1) year after delivery of the furniture product.

Subject to Sections 6 and 7 hereof, and to the full extent permitted by law, in the event of any defect during the one (1) year warranty period, Customer’s sole and exclusive remedy shall be the right to have HERMÈS repair or replace the furniture product for a comparable furniture product at the option of HERMÈS.  If HERMÈS does not repair or replace a defective furniture product, HERMÈS will refund the original purchase price of the defective furniture product to Customer.

From the time of delivery of the furniture to Customer, Customer shall bear the risk of loss and damage to the furniture products and any damage that the furniture may cause.

These Terms and Conditions of Sale are explicitly excluded from application of the “United Nations Convention on Contracts for International Sale (CISG)”.

Hermès has at its disposal unused materials from various production sites of the Hermès Group, such as leather, metals (precious or not), crystal, porcelain, enamel, textile materials, and/or manufactured products bearing the Hermès brand ordered for destruction and made from these materials (hereinafter the “Materials”). The Materials are provided to various artists who then collaborate with Hermès craftsmen representing different expertise to repurpose the Materials and create one of a kind products (hereinafter the “petit h Products”). To differentiate the “petit h” products from other Hermès products, the products are marked with this symbol : 

The purchase of “petit h” Products offered for sale on the Website is subject to these Specific Terms and Conditions of Sale of “petit h” Products and the General Terms and Conditions of Sale above. In case of a conflict or discrepancy between the General Terms and Conditions of Sale and these Specific Terms and Conditions of Sale of “petit h” Products, then the Specific Terms and Conditions of Sale of “petit h” Products shall control with respect to sale of “petit h” Products on the Website.

HERMÈS may update these Specific Terms and Conditions of Sale of “petit h” Products at any time without prior notice. You can view the most current version of the Specific Terms and Conditions of Sale of “petit h” Products at any time by clicking on the hyperlink labelled "customer service".

For each order made on the Website, your acceptance of the current Specific Terms and Conditions of Sale of “petit h” Products in effect at the date the order is required.

HERMÈS does not accept exchanges of any petit h Products. You may return a “petit h” Product ordered on the Website for refund as long as you return the “petit h” Product to the Website within thirty (30) days of the delivery date. 

No returns or refunds of any "petit h" Products purchased on the Website will be accepted at any HERMÈS boutiques.  In addition, the Website will not issue a store credit for use in any Hermes store. The foregoing restrictions apply whether the “petit h” Product was delivered to you at a physical street address or collected by you or on your behalf at a designated HERMÈS store.  

Petit h products are provided on an “as is” basis with all faults, variations and discrepancies and as available.  To the fullest extent permitted by applicable law, HERMÈS disclaims all warranties and representations of any kind whether implied or by law, statutory or otherwise, including without limitation any warranties of: (i) merchantability, (ii) fitness for a particular purpose, (iii) non-infringement, (iv) workman-like efforts, (v) quality, and (vi) accuracy, and (vii) title.

1.    Legal information

Editor

HERMÈS INTERNATIONAL
French joint-stock company
Share capital : € 53 840 400,12
Head office : 24 rue du faubourg Saint-Honoré, Paris (75008), France
Paris immatriculation number: 572 076 396
Phone: +33 (0)1 40 17 47 17

Publication director: Axel Dumas

Hosting company

Amazon Web Services UK limited
 Greenhills Road, Tymon North, Dublin, Ireland
+1 844-902-4700

2.    Terms and Conditions of Use 

The use of this website https://www.hermes.com/us/en/story/316950-onthewingsofhermes-usa (“Site”), published by Hermès International (“HERMES”), is subject to these general conditions of use (“Terms and Conditions of Use”). By using the Site, you acknowledge having read, understood, and accepted without reserve these Terms and Conditions of Use.

HERMES may modify and update these Terms and Conditions of Use at any time. The Terms and Conditions of Use in force at the time of use of the Site are those which are binding on you. We advise you to keep yourself regularly informed of the conditions in force.

2.1    Object

This Site allows you to submit a request to register for an event organized by HERMES or one of the companies of the Hermès Group (the "Events").

Appointment requests are made on the Site by:
-    selecting the day and time of your choice from those offered;
-    completing all the fields provided on the collection form. Otherwise, we will not be able to process your request; and
-    accepting the Terms and Conditions of Use and clicking on the "Validate" button.

You will receive an email confirming that your request has been taken into account (the "Confirmation Email"). Invitations are personal and cannot be transferred to other people.

You will be able to cancel your participation in the Event from the Confirmation Email.

2.2. Intellectual Property

All materials featured on the Site (including without limitation, drawings, designs, models, illustrations, images, sound tracks, texts, logos, trademarks…) are the exclusive property of HERMÈS or its subsidiaries. You may not reproduce, by any means or process, in whole or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such materials contained on the Hermes.com website, including without limitation, the Site.

The "Hermès" trademark, the device trademark of a horse and carriage and all other Hermès-related trademarks and logos, whether or not registered, displayed on the Hermes.com website, as well as the domain name "Hermes.com", are and will remain the exclusive property of HERMÈS. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose whatsoever without prior and express approval of HERMÈS in each instance is prohibited.

You may not remove any copyright (droit d'auteur), trademark or other proprietary notice contained on the Hermes.com website or any content contained therein. You may make a single copy of web pages published on the Hermes.com website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright (droit d'auteur) and other proprietary notices contained therein.

2.3 Disclaimer of warranty

HERMÈS does not warrant or represent that:
-    the Site is free from viruses, data overwriting programs, trojan horses or other destructive material;
-    the information contained on the Hermes.com website is accurate, complete or up to date.
The Site may contain technical inaccuracies or other defects and HERMÈS does not warrant that such defects will be corrected. The Site and its contents are provided on an "as is" and "as available" basis. HERMÈS expressly disclaims all warranties of any kind, including without limitation, any implied warranty regarding the usual conditions of use of the Hermes.com website or the adequacy of the website for a usual or specific use, its quality or compliance with all statutory provisions. This disclaimer of warranty shall apply to the fullest extent permitted by law.

2.4  Limitation of liability

HERMÈS shall not be liable to you or any third party for any indirect, incidental, special or consequential damages, including, without limitation, loss of profits or other indirect losses, arising out of or in connection with your use or inability to use the Hermes.com website. This limitation of liability shall apply to the fullest extent permitted by law. 

3.    Contact 

For any questions or complaints about these Terms and Conditions of Use or about our personal data protection policy, we invite you to contact customer service by:
-    telephone on +49 (0) 89 2030 3202, Monday to Saturday from 10 a.m. to 7 p.m.,
-    e-mail to: contact.client@hermes.com
-    postal mail: Hermès International, 24 rue du Faubourg Saint Honoré, 75008 Paris