Gift Card
Gift Card
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- 100% Made in Italia with Love
- Easy Return
- 24h Fast Delivery
Sizing Chart
Sizing Chart
How to measure
SIZE 35= L 23,6cm / B 9,1cm
SIZE 36= L 24,5cm/ B 9,3cm
SIZE 37= L 25cm / B 9,4cm
SIZE 38= L 25,6cm / B 9,5cm
SIZE 39= L 26,2cm / B 9,6cm
SIZE 40= L 26,6cm / B 9,8cm
SIZE 41= L 27,4cm / B 9,9cm
SIZE 42= L 28,3cm / B 10,1cm
SIZE 43= L 29cm / B 10,2cm
SIZE 44= L 29,3cm / B 10,5cm
Measurement conversion table
| EU | UK | USA | JAPAN |
| 35 | 2 ½ | 4 ½ | 22 ½ |
| 36 | 3 ½ | 5½ | 23 |
| 37 | 4
4½ |
6½ | 24 |
| 38 | 5 | 7½ | 24½ |
| 39 | 6 | 8 | 25 |
| 40 | 6½ | 8½
9 |
26 |
| 41 | 7½ | 9½ | 26½ |
| 42 | 8½ | 10½ | 27 |
| 43 | 9 | 11 | 28 |
| 44 | 10 | 12 | 28½ |
Return & Refund
Return & Refund
810 MUST is committed to delivering an exceptional customer experience. We encourage you to contact us with any questions or concerns prior to placing your order
How can I contact you?
Our Customer Care team is here for you 7 days a week. Our normal business hours are from 9am-6pm EST Monday through Sunday, and 9am-6pm GMT Monday through Friday. We try to reply to all customer inquiries within 24 hours. You can contact us using the form.
RETURNS
How to return
As part of our commitment to reducing our environmental impact, our return instructions are paper free. This benefits our customers, our people and our planet.
We recommend you return your items using the packaging your order arrived in. If you're unable to do this, please find a suitable alternative. Make sure any designer boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the designer boxes or cases that came with your order, you may not receive your refund.
Booking your return is free and easy. Here's what you need to do:
1. Go to Orders & Returns if you have an account.
2. Find the order you want to return and click return item(s).
3. Select each item and your reason for returning.
4. Place each item you're returning with any designer boxes or cases that came with your order inside the packaging.
5. Prepare your package by attaching your Return Label and Return Note to the outside of your packaging. Make sure the Return Label is visible as this will need to be scanned by the courier.
We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.
RETURN POLICY
All returned items must adhere to our return policy for a refund to be processed:
- Items must be unworn, unused, unwashed and in the original condition received.
- Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
- Footwear must be returned in the original box provided, and packaged inside a protective shipping box.
- Return requests must be submitted within 14 days of the delivery date, and item(s) must be shipped back within 7 days of an approved request. Items that do not comply or are sent outside of this window are subject to refusal and may sent back to you.
If you believe you have received a damaged or defective item, or there has been a fulfillment error, please reach out through email, and our Customer Care team will be happy to assist.
REFUNDS
Please allow up to 10-14 business days once your return has arrived back to us to inspect and authenticate the items(s) and process your refund. Refunds will be issued to the original payment method, excluding original shipping charges.
EXCHANGES
Due to the nature of our consignment platform, we are not able to offer exchanges. Since every item may have a different seller and level of availability, even identical items may vary in price.
If you purchased an incorrect size, once received, you are welcome to submit a return request for a refund back to your original payment method. Please keep in mind that the returns process may take up to 14 business days before a refund is reflected back to your account.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@810must.com. Please note that returns will need to be sent to the following address: 6265 Greenwhich Drive, 210, San Diego CA 92122, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@810must.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@810must.com.
Track Your Order
Track Your Order
Contact Us
Contact Us
GET IN TOUCH WITH OUR STAFF
Fill this form to send us an email or send a message through our online chat for any request.
Our staff will reply you as soon as possible.
FAQ
FAQ
1/ Purchase of our products and place and order
Through our website is possible to consult our products and purchase them directly online. Each product can be personalised according to your exigencies before adding it into the cart (for example you can decide the height of the heel, or if you like to have your initials impressed, and so on).
After adding your wished products into the cart, you can complete the purchase by clicking the cashier button. In this page you will be asked the information for the invoice and shipping and it will be possible to create automatically an account to have access to your personal page for future purchases.
You can also make a purchase without having an account.
Finally, to know how to make a payment, track your order and so on, we invite you to read the related faq in this page.
2/ Availability of the products
The wide choice shown on 810MUST.COM indicates the real availability of each item in the different colors and sizes. Once the request has been sent, our orders department will have the right to confirm the validity of the purchase through an e-mail. In the unlikely possibility that the items you order are not available or if for any reason the order can’t be processed, our order department will immediately communicate to the customer.
How can I pay for my order?
By placing an order on 810MUST.COM the customer declares that he has seen the terms and conditions of sale, the methods of payment and the whole procedure for the purchase.
Forms of payment
– Payment with PayPal or credit card
In order to pay in a quick and secure way, it’s important to digit your email address and the password of your Paypal account and confirm the payment. If you do not have a Paypal account you can pay using your credit card. In this case you just need to click on the option “pay with a card” which you find at the bottom of the login page and then you can select the card you like to use. You will be able then to confirm the payment. The relevant information for making the transaction will be sent to the responsible body (Paypal). These information will not be kept or registrered by the seller (810MUST.COM).
– Payment by bank transfer
In case of payment by bank transfer, the order will be processed after the entry on the account. The payment must be done within 7 days from the order. After this deadline, the order will be automatically cancelled. The reason of the payment must indicate the number of the order, the date of the order, name and surname of the customer.
These are the bank details if you wish to pay by bank transfer:
recipient:
bank:
BIC/SWIFT:
IBAN:
If you wish to pay by bank transfer, in order to receive the order as soon as possible, we invite you to send us an e-mail info@810MUST.COM together with the receipt of the order (and the data) in order to process your order as soon as possible.
Please note: for each placed order we will issue an invoice with the amount of the order itself, according to the law ex art. 14 DPR 445/00 e D.Lgs. 52/2004. For this reason we inform you that the personal data will be indicated on the invoice.
How do you ship the orders and in how much time?
We can ship to Italy and all over the world with courier companies such as Fedex, SDA e TNT.
Delivery time
When we will materially receive your payment, your order will be shipped between 3 and 4 working days, seen all our products are handcrafted. Orders are dispatched from Monday to Friday. For this reason, in case of orders placed during the weekend will be managed from Monday to follow.
The delivery of the products is at charge of the customer, according to the price available and offered by 810MUST.COM.
If you are based in ITALY the shipping will take 5 days the latest; in EUROPE and in the rest of the world the shipping can take up to 10 working days, unless custom formalities or other impediments occur.
In every case, sandali 810MUST.COM reserves the right to postpone the shipping due to extenuating circumstances (bank holidays, strikes, and so on).
Procedure to follow once the delivery is done
When the parcel will be delivered , please check the external conditions of it. In case you will see damages, we suggest you to open the parcel in the presence of the delivery courier (if possible), otherwise sign the receipt “on approval” (subject to checks). Take pictures and record a video once you get the parcel and while you are opening it to prove eventual damages caused by a third part.
How can I return an item?
1/ Information and conditions of withdraw
Seen that we are talking about items custom made and handcrafted just for you, the right of withdraw is only enforceable if the items themselves do not match with the order or in case the product is damaged.
The right of withdraw is only enforceable by the buyer and it will have a forfeiture after 7 days from delivery.
The purchase, in case of withdraw and return of the items, must be almost intact. When the parcel will arrive to our storage, the items will be checked in order to evaluate eventual damages or tampering.
So, Sandali 810MUST.COM recommends that you pay full attention by sending the item in its original wrapping which is considered as an essential part of the product itself and an important condition to operate the right of withdraw.
The product, which is exclusively handcrafted, will only be replaced and not refunded.
In case of wrong size, the right of withdraw is allowed with a replacement of the same product, item and colour.
2/ Procedure to operate the right of withdraw
Please, send an e-mail to info@810MUST.COM with your declaration of operating the right of withdraw, just the replacement of the product, indicating the reason and all the other requesting data:
- Number of the order and date of the order;
- Number of invoice or cash receipt;
- Which of the product is object of withdraw, indicating the serial number of the item.
After this, you should only wait for our Customer Service to reply you and to authorise you to send the item back.
Once you receive this feedback, within 5 days you can ship the parcel back to:
Sandali 810MUST.COM undertakes the replacement of the product within 14 working days from the arrival of the parcel to its address.
The cost for the shipping of the items back due to wrong size is charged to the customer.
The cost for the shipping for damaged items is charged to the seller.
The products which are returned must have not been used; the sole of the sandals has to show no sign of usury at all; the sandals must be sent back in their original wrapping.
Please note: we suggest you to check carefully our section Size Guide.
For any queries or claim, you can contact Sandali 810MUST.COM by dialing
or over e-mail to info@810MUST.COM
How will my personal data be kept?
Sandali 810MUST.COM whose legal and administrative residence is:
reserves its right to use your personal data, voluntarily given by the customer, according to the actual law (art 13 and ss. D.Lgs. 196/2003).
810MUST.COM guarantees the customers that the use of the data will be done only for purposes strictly connected and related to the service prodived, and for an easier management of the website and handling of the orders.
The data given from the customers will not be transmitted or given to any third parties.
Sandali 810MUST.COM fully respect the rules indicated by GDPR about the processing of the data, so we invite you to consult all the information on our Privacy Policy page
Let customers speak for us
I had been looking for jewel sandals for a long time. really friendly staff, I asked for some information about purchasing and I was given all the necessary information
Sandals arrived quickly and of excellent quality
my favorite shop, I will buy again
The best shop for...sandals made in Italy, excellent quality and comfortable...recommended for having a unique sandal that lasts over time
These sandals are incredibly well made and so flattering to the feet! Well worth the price! Love!
Handcrafted sandals from casual to chic.
Of all kinds and kinds, it took me forever to choose one, and now that I got my first order in 3 days I will order again and again .
Thank you to bring an Amazing piece of Italy to the US. I recommend it!
Arrived in 2 working days!!! Perfect sandals and size, comfortable and elegant !! For Sure I will order again!! Very kind staff!
This website is The paradise of sandals, they have the most beautiful sandals from the Amalfi coast, I bought 2 pairs already but I left my heart on everyone else♥️💕
Amazing quality leather you can smell it as soon as you open your beautiful box!
I am passionate about capresi sandals, which I use for years every summer. From the everyday leather sandal to the jewel that made my night out! I have visited many website but 810Must remains my favorite every time. The class and quality of their creations are amazing, here you will find original models and special leathers.
Easy to order and fast to get it!
Thanks for your amazing creations.
I guarantee that better quality is not found. The Top of Made in Italy craftsmanship, every piece of these magnificent sandals is handcrafted. Attention to detail and quality at high levels.
Kindness and courtesy super fast answer on the chat.
I bought sandals that look like feathers on my feet. You can only define spectacular jewels that cover the feet in one way.
Impossible to desist from buying! And once you watch this website it's impossible to logoff without having bought at least a pair of those wonderful sandals. Many models, from the most colorful and extravagant, to the most sober and classic. The prices are obviously commensurate with a craftsmanship, the use of precious materials, and particular stones and real snake.
Let's say that when you have them on your feet you don't go unnoticed!
I ordered and received two jewel sandals by courier in very short time and I am very satisfied with the purchase of excellent quality and above all Made in Italy. True to size.
Thanks to the staff to be so fast answering my question.
Express shipping, the sandals are wonderful, very soft leather, very comfortable, congratulations really!
I will buy them in other variants for sure!
I bought two pairs of sandals of excellent quality.
Fast delivery and friendly staff .
Sandals faithful to the photos shown on the site.
Perfect, comfortable and soft finishes
Total recommended from the order to the shipping.
Thank you guys !
This sandal are very nice and cozy.
They were shipped quickly.
An experience to be repeated I will pick another color but I love this feature.
Thank you!
