Shipping Policy
810 MUST is committed to delivering an exceptional customer experience. We encourage you to contact us with any questions or concerns prior to placing your order
How can I contact you?
Our Customer Care team is here for you 7 days a week. Our normal business hours are from 9am-6pm EST Monday through Sunday, and 9am-6pm GMT Monday through Friday. We try to reply to all customer inquiries within 24 hours. You can contact us using the form.
DELIVERY
For all orders, processing and verification times range from 1 to 3 business days before an order ships. Additional time may be required during promotional periods and holidays. You will receive an email with tracking information once your order has shipped.
Orders delivered to the U.S. will be shipped via UPS, and orders delivered internationally will be shipped via DHL.
Please be advised that we cannot make any changes to the shipping address once an order has shipped. Additionally, we do not ship to P.O. Boxes.
CANCELLATIONS
Our fulfillment process begins immediately after an order is received, so we are unable to accommodate cancellation requests. All confirmed orders will be subject to our standard return policy.
In the event that an item becomes unavailable, we reserve the right to cancel your order or items within your order at any time. We will provide a full refund, back to your original form of payment. You will be notified via email of any orders or items we cannot fulfill and have refunded.
RETURNS
How to return
As part of our commitment to reducing our environmental impact, our return instructions are paper free. This benefits our customers, our people and our planet.
We recommend you return your items using the packaging your order arrived in. If you're unable to do this, please find a suitable alternative. Make sure any designer boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the designer boxes or cases that came with your order, you may not receive your refund.
Booking your return is free and easy. Here's what you need to do:
1. Go to Orders & Returns if you have an account.
2. Find the order you want to return and click return item(s).
3. Select each item and your reason for returning.
4. Place each item you're returning with any designer boxes or cases that came with your order inside the packaging.
5. Prepare your package by attaching your Return Label and Return Note to the outside of your packaging. Make sure the Return Label is visible as this will need to be scanned by the courier.
We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.
RETURN POLICY
All returned items must adhere to our return policy for a refund to be processed:
- Items must be unworn, unused, unwashed and in the original condition received.
- Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
- Footwear must be returned in the original box provided, and packaged inside a protective shipping box.
- Return requests must be submitted within 14 days of the delivery date, and item(s) must be shipped back within 7 days of an approved request. Items that do not comply or are sent outside of this window are subject to refusal and may sent back to you.
If you believe you have received a damaged or defective item, or there has been a fulfillment error, please reach out to info@ev8socal.com, and our Customer Care team will be happy to assist.
REFUNDS
Please allow up to 10-14 business days once your return has arrived back to us to inspect and authenticate the items(s) and process your refund. Refunds will be issued to the original payment method, excluding original shipping charges.
EXCHANGES
Due to the nature of our consignment platform, we are not able to offer exchanges. Since every item may have a different seller and level of availability, even identical items may vary in price.
If you purchased an incorrect size, once received, you are welcome to submit a return request for a refund back to your original payment method. Please keep in mind that the returns process may take up to 14 business days before a refund is reflected back to your account.